Conflict Resolution Skills - 1 Day Workshop

This workshop is suited to people who want to deal with their conflict rather than avoiding or ignoring the problems. Our personal and professional lives are continually being exposed to friction caused by difference in our perceptions resulting in unwanted conflict and disputes. The reality is that conflict is everywhere, it's O.K. and it has to be addressed. The key to leading successful effective lives is learning the knowledge, skills and abilities to resolve collaboratively any issues that arise.

PURPOSE

The purpose of this workshop is to provide the participants with an:

1. Understanding of conflict & disputes
2. Understanding of the Dispute Resolution System, and
3. Understanding of the skills and abilities required to resolve conflict.
4. Understanding of a staged Interest Based Model

INTENDED LEARNING OBJECTIVES

At the end of this workshop, participants will be able to:

• Identify the origins of the conflict
• Identify the characteristics of conflict
• Recognize different styles of handling conflict
• Understand the interest-based mechanisms in the Dispute Resolution Process
• Understand a process for conflict resolution from an interest based perspective
• Understand the communications skills required to address and resolve conflict
• Understand some tips for dealing with difficult people
• Understand the relationship between effective communications and negotiation